Passwords are case sensitive - please check you have typed in the correct e-mail address and that your password is spelled correctly.

If you have recently changed your password and are struggling to log into www.africa-confidential.com we advise that you delete your cache and cookies from your browser - as this may be storing historically incorrect information. Once you have refreshed your device’s browser please try and log in with your latest credentials. Any other devices you used to access our content in the past may need the stored cache information reset.

• You have spelled your credentials correctly, as our field capture is case sensitive.
• You have not provided your login credentials to a colleague. If you have, they may be logged in without your knowledge. Login sharing is strictly prohibited for single-user subscriptions. A single-euser subscription is strictly for one named individual and not for one user at a time.
• Check that you are not already signed in on another device. You must log out of one device before accessing your account on another. 

Continued use of password sharing entitles us to suspend or delete your account with notice if we find evidence of misuse; unless permission has been otherwise granted and confirmed in writing by our staff. 

• The maximum number of slots for your license may be in use by your colleagues. Please try again in several minutes. 
  • A 'Log In' button displayed indicates the resource has become available for use (with the maximum number of permitted users not exceeded).
• We have not received an updated list of your organisation's or institution's IP ranges or addresses, which may include remote network addresses, such as EZProxy or "athenised IP" address.
• Your organisation or academic institution is currently updating IP ranges and addresses.
• You may not be authorised to access Africa Confidential if, for example, you are a university Alumnus. 
• If you are travelling please access your organisations remote network or hosted VPN first before visiting our resource.
• Ensure that you are not signed into a non-corporate VPN. Our systems will be unable to register your cookie identity.

For those travelling, please ensure you are logged into your organisation’s remote access network or VPN first before redirecting to our site to enable remote access away from premises.

Please consult with your IT department, library or appointed account administrator to help determine your inaccess. We recommend using our IP Checker Tool to ascertain your IP address if it is not otherwise known, and to report the findings to us at subscriptions@africa-confidential.com.

All Site License subscriptions can be accessed by multiple devices as long as all users’ static IP addresses are supplied to us and listed on our authentication system. All users travelling are advised to sign into their organisation’s remote access systems where possible before visiting our site to ensure access is granted.

Yes, the subscription allows multiple Africa Confidential tabs to be opened; e.g. for research purposes without signing you out. In periods of inactivity users are automatically signed out after 5 minutes for Site License subscribers and 10 minutes for individual subscribers. 

We send print copies to the address displayed in your subscription’s ‘My Account’ settings - subscribers cannot change this manually. We require any change of address details to keep our records up to date. If you have missed a copy due to a change in your address please advise and we will work to send a replacement.

Subscription cancellations are required in writing to subscriptions@africa-confidential.com and can be made at any time during a live subscription period. A pro-rata refund minus a £50 administration fee will be made by bank transfer upon receipt of subscription account information and relevant bank account details.

When buying for the first time a free account is created. Account holders can subsequently log into their account to see articles previously purchased, opt-in to our free e-alert service and personalise their account to indicate their specific African countries of interest.

Individual articles can be bought at a cost of £24/$34. Alternatively, articles can be bought as part of a ‘bundle’. This is a more cost-effective way of buying articles; with the smallest bundle of 5 credits costing £84/$118, 10 credits costing £144/$202 and the largest bundle of 20 credits costing £240/$336. 

When purchasing a bundle the customer pays for a number of article ‘credits’ in advance to enable 'lifts' on specific articles of their choice as and when required without any time limit. You can top up your bundle with present credits available or when your credits have run out. You can select the option to 'Buy' from within your free account.

Articles are not delivered to your inbox. For more detail please visit our rates page.

If you have any queries please contact our team via email: subscriptions@africa-confidential.com or call +44 1638 743 633.

Our paywalled content is only accessible via an account.

To read an article following your individual purchase you must revisit the article title and click the title link for the gateway to be lifted, permitting you to access it. You can revisit purchased articles within your account settings under "Individual Articles - Purchased". 

If you have purchased a 'bundle' of article credits you will be asked before accessing an article whether you wish to proceed. Once you proceed past an article’s paywall, a credit is deducted from your profile. Once all credits have been used, additional bundles can be purchased. There is no expiry limit for using your credits.

Articles are not delivered into your inbox.

It is easy to find your current credit balance - just sign into your account, go to "Purchase Articles - Credit Top Up" and the remaining balance is presented. One article credit equals access to one article.

To top up your account with a bundle of article 'credits', please log in and visit your account settings. Here you can opt to purchase another bundle of 5, 10 or 20 article credits. You will be directed to our payment portal to complete the purchase process. 

Africa Confidential offers a range of subscription options with our annual subscription types being the most popular. 

Single-User Subscriptions - annual subscribers can choose from a print subscription, which includes online access for the subscriber or an online only subscription. Single-User subscriptions are for specific, named, individuals and access must not be shared.

Multi-User Online Subscriptions - are offered on an annual basis. Our multi-user (institutional license) pricing is based on a concurrent usage model, meaning a number of authorised users may legitimately access our content; the limitation being the number of individuals in an organisation who may access at the same time; ie up to 5 users at the same time with our 3-5 user license. Our license requires IP authentication and IP ranges and addresses must be static. Our systems only request outward-facing IP's and this is an industry standard, safe and secure process.

Short-Term Subscriptions - we provide a 6 month digital individual subscription service, however, this gives access to current issues only (plus any additional articles published online inbetween issues). Our short term subscription does not permit access to our searchable archive of 25+ years, which is the preserve of our annual subscribers only.

If you have a subscription enquiry please contact us by email via subscriptions@africa-confidential.com or call +44 1638 743633 if you prefer, Monday-Friday between 9:00-17:00 GMT. We will do our best to answer any questions you have.

If you have a query about renewing your subscription, or if you would like to find out more about upgrading or expanding your subscription, please contact us by email via subscriptions@africa-confidential.com or call +44 1638 743633 if you prefer.

We will do our best to answer any questions you may have.

We can collect your subscription credit card payment via our virtual terminal for which you will receive an automated, transaction confirmation email generated by our merchant, WorldPay. Alternatively, payments can be made via bank transfer, PayPal request or cheque.

If you have a query about upgrading a subscription, please contact us by email via subscriptions@africa-confidential.com or call +44 1638 743633 between Monday-Friday within the hours 9:00-17:00 GMT. 

To receive updates to your inbox regarding our latest issues and articles, you will need a free account or a subscription so you can tailor the selection of emails you would like to receive from us. Here, you can also select by which means we are permitted to contact you.

Login to update preferences.

Signing up for a free account and selecting e-alerts will provide a broader insight to our content and details how often we publish specific country content. Selecting countries of interest triggers a recommended articles section inside your account. As an account holder or subscriber to this service you receive the benefit of being advised when fresh content has been published on our website.

Site License subscribers can tailor their personal alerts if their subscription requests a registration form when visiting Africa Confidential for the first time from a registered address. Not all institutional licenses choose to adopt this registration process. If this applies to your organisation you may create a free account on our site via 'incognito mode' to counter this and stay informed.

We may also want to contact you about your subscription, events or any offers. Login to update preferences.

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